Help Center

Winnipeg Trading Post does accept  Band/Treaty Numbers only if all of the following are true:

1. Purchase is off the reserve - Goods are purchased in our store or on our website. 
   
2. Indian Status - Purchaser is Indian, Indian band, or an unincorporated band-empowered entity. You present proper documentation (Certificate of Indian Status Card which shows band number/treaty number). We require this information so we can record it onto the order/invoice.
3. Delivery to Reserve Only - Goods are delivered by us or by our delivery agent (Canada Post) to the reserve. 

We need to verify your treaty number and First Nations reserve. 

1. Shop on our website - and add your desired products to the cart.
   
2. Customer Information - when prompted, add your customer information. It is important to include your email address and physical address. 
3. Company Name - when prompted for company, please enter your Indian Band Name
4. Checkout - On the checkout page, which lists all of your items in the cart. There is a 'Special Instructions for  Seller' text field. You can enter your Treaty Name and Number in this field.
5. DO NOT complete your  order yet - Once you have filled out all the above fields, DO NOT complete your  order. We will see your order and information on our side. We will then lookup your band information to confirm that you qualify for tax exemption. 
6. Receive Confirmation and Complete Your Order - Once verified we will then update your contact information for tax exemption, and notify you (The tax exemption will also apply to your future orders, provided that your contact information does not change). If you receive an email with a button prompting you to complete your order, click the big button in the email to complete your order.
   
   IMPORTANT - You must check the subtotals yourself to verify that you are not being taxed. If the taxes are still there, go back to the cart and change an amount value on one of your items. This action will re-calculate the order. You can always change the amounts back. 
   If that still didn't make a difference - try exiting the Cart page, click around the website, then return back to the cart. If that didn't work either, please contact us at (204) 947-0513. 

Leather is ordered on our website by square footage. Customers can use the select pulldown on the leather product item page, to choose the square footage desired. Winnipeg Trading Post will then source an appropriately sized piece of leather that matches the amount. If we do not have a piece large enough to match, we may have to use more than one to cover the square footage. 

Winnipeg Trading Post will do its best to fulfill your complete order to your satisfaction. However, due to product availability, some products may not be available at time of fulfillment.

Winnipeg Trading Post reserves the right to not fulfill certain orders based on product availability and/or final shipping costs. 

In the event that this occurs, we will contact you as soon as possible during business hours for possible product substitutions and/or order alterations.

Shipping
Some items may be too expensive to ship using our standard shipping rates. This may be due to a resulting shipping box size that is too large, or too heavy for Canada Post. Alternate methods of shipping may need to be applied.

Winnipeg Trading Post reserves the right to cancel shipping of certain orders based on final shipping cost. This includes orders that have already been marked as paid by your payment method. 

Customers with orders that result in final shipping charges being more than what was indicated on your paid order, will be notified of any possible extra charges to cover the difference. 

In the event that this occurs, we will contact you as soon as possible during business hours for possible product substitutions, order alterations, or alternate shipping methods.

Depending on your total order, some products may cause the final shipping charges to be more than our standard shipping rates. This may be due to a resulting shipping box size that is too large, or too heavy for Canada Post. Alternate methods of shipping may need to be applied.

To avoid delay in your order, a possible solution maybe for you to create separate orders, for items such as large pieces of leather, drum frames, etc. 

Winnipeg Trading Post reserves the right to cancel shipping of certain orders based on final shipping cost. This includes orders that have already been marked as paid by your payment method. 

Customers with orders that result in final shipping charges being more than what was indicated on your paid order, will be notified of any possible extra charges to cover the difference. 

In the event that this occurs, we will contact you as soon as possible during business hours for possible product substitutions, order alterations, or alternate shipping methods.

In some cases Winnipeg Trading Post may buy from the public.

There are conditions though, here are our general guidelines:

1. Product must be new. See below for more.
   
2. Product must be something that we consider sell-able and within the scope of our current product offering.
   
3. Product must undergo a thorough analysis by our Buyer. Our Buyer is usually in on Saturdays, we strongly suggest you call ahead before coming to the store. 
   
4. Only our designated buyer and/or store owner have final say on what is approved.
   

IMPORTANT: Winnipeg Trading Post is NOT obligated to purchase from you. It is up to the sole discretion of our staff to further any discussion regarding selling your items to us. 

Product must be new - Please do not bring used or old items. If there is bead work, beads should not be stained or faded. If there are any stains, or signs of wear, or smell of smoke, we will not accept it. 

If item is made of leather, hide or fur - these materials should be clean and supple. The leather should not be stiff or cracked. The fur should be clean, soft, and free of smoke. 

No. Due to hygiene concerns, Winnipeg Trading Post is required to only purchase from our suppliers. We cannot  purchase leather, feathers, fabric, and clothing from the general public. Leather and feathers undergo a sterilization process prior to manufacturer packaging. 

No. All purchases are final sale and non-refundable. Exchanges are only done in-store. Exchanged items must be brand-new and show no signs of use or wear. Winnipeg Trading Post reserves the right to refuse any exchange for any reason. Purchase receipt must be present. 

Sometimes. For customers/organizations that have a good history with Winnipeg Trading Post, purchase orders are done without question.

For all others, customers will need to wait until payment is received by Winnipeg Trading Post and cleared by our bank before order is shipped. 

Normally an individual or organization needs an invoice of the products to be purchased.

To expedite the purchase order process we recommend the following:

1. Shop and Add to Cart. Add items to your cart.
2. Include Contact Information. Please ensure you have entered your email and shipping address. 
3. Abandon the Cart. Do not complete the purchase yet. We will see the order on our end. 
   Contact us by email or telephone (204-947-0513) to follow up on your order.
   We can then email you an invoice that you may use to get your purchase order approved within your organization. 
4. Send Cheque/Check Payment - If payment is required prior to order shipment, send payment and contact us again to let us know when to expect it and how it was sent.

Our Welcome to Our Website Promotion is an online promotion that discounts your order by 10%. 

• Online only discount, orders must be shipped. Does not apply to in-store pickup.
• Limited Time Offer. Ends New Years Eve 2018 (December 31, 2018 at 11:59pm Central Time).
• Cannot be combined with any other discount or promotion.

Winnipeg Trading Post reserves the right to end any promotional discounts at any time, without public announcement. Discount promotions are not legally binding in any way. 

Promotions only apply to customers located in Canada.